FAQs

Frequently Asked Questions (FAQs)

📦 Ordering & Payment

How do I place an order?8

Ordering from Nest and Purr is simple:

• Browse our products and click “Add to Cart”
• Review your cart and proceed to checkout
• Enter your shipping information
• Select a payment method
• Review and confirm your order

You will receive an order confirmation email shortly after checkout.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additional payment options such as PayPal, Apple Pay, and Google Pay may be available depending on your device and location.

All payments are processed securely through Shopify Payments.

Is my payment information secure?

Yes. We use SSL encryption and PCI-compliant payment processing. Nest and Purr does not store your full credit card information.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to modify or cancel an order, please email us as soon as possible at customercare@nestandpurr.com with your order number. If the order has already shipped, it will need to follow our return process.

Do you offer discounts or promotions?

We occasionally run promotions and special offers. To stay informed, we recommend subscribing to our newsletter.

Can I use more than one discount code?

No. Only one discount code may be applied per order unless otherwise stated.

🚚 Shipping & Delivery

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any applicable free shipping promotions will be shown during checkout.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times vary by destination and carrier and will be provided at checkout.

Do you ship internationally?

Yes, we ship to many international destinations. Shipping rates and delivery times vary by country. Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email.

What if my package is damaged or lost?

If your order arrives damaged or appears lost in transit, please contact us at customercare@nestandpurr.com with your order number and photos if applicable. We will assist you as quickly as possible.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for eligible items. Returned products must be unused, unassembled, and in original packaging.

Which items are not eligible for return?

• Clearance or final sale items
• Open-box items sold at a discount
• Customized or personalized products
• Used, assembled, or visibly worn items

How do I start a return?

Email us at customercare@nestandpurr.com with your order number and reason for return. Our team will provide next steps if your return is approved.

Do you offer exchanges?

We do not process direct exchanges. To receive a different item, please return the original product for a refund and place a new order.

When will I receive my refund?

Refunds are typically processed within 3–5 business days after we receive and inspect the returned item. The timing of funds appearing in your account may vary by payment provider.

🐾 Products & Usage

How do I know which product is right for my cat?

Each product page includes details on size, height, weight capacity, and recommended use. If you are unsure, feel free to contact us for guidance.

Are your cat trees suitable for large or multiple cats?

Many of our products are designed specifically for large breeds or multi-cat households. Please review the product specifications carefully.

Do your products require assembly?

Yes. Most cat trees and furniture require assembly. Assembly instructions and hardware are included with your purchase.

Can I disassemble a product after use?

Products that have been assembled or used are not eligible for return. We recommend reviewing product dimensions and instructions carefully before assembly.

🛡️ Warranty & Defects

Do your products come with a warranty?

Some products may be covered by a manufacturer’s warranty for defects in materials or workmanship. Warranty coverage varies by product.

What if my item arrives defective?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and your order number. We will work with you to resolve the issue.

🛒 Account & Website

Do I need an account to place an order?

No. You may check out as a guest. Creating an account allows you to track orders and view order history.

I forgot my password. What should I do?

Use the “Forgot Password” link on the login page and follow the instructions to reset your password.

How do I unsubscribe from emails?

Click the unsubscribe link at the bottom of any promotional email. Transactional emails related to orders will still be sent.

🌍 International Orders

Will I be charged customs or import fees?

Customs duties and import taxes are determined by your country and are the responsibility of the customer.

Can international orders be returned?

Yes, but international customers are responsible for return shipping costs. Please contact us before sending any items back.

💬 Contact & Support

How can I contact customer support?

Email us at customercare@nestandpurr.com. We typically respond within 24–48 hours during business days.

Do you have a physical store?

No. Nest and Purr is an online-only store.

If you still have questions, feel free to reach out. We’re always happy to help.

Nest and Purr
Operated by IronTact Gear LLC
Email: customercare@nestandpurr.com
Website: www.nestandpurr.com